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What's New - Reaching Out to the Community － Privacy Commissioner Interviewed by Media to Explain the Information Leaflet Issued by the PCPD on the Use of Data in eHealth System by Healthcare Professionals
Date: 2 April 2026
Reaching Out to the Community － Privacy Commissioner Interviewed by Media to Explain the Information Leaflet Issued by the PCPD on the Use of Data in eHealth System by Healthcare Professionals
The Privacy Commissioner for Personal Data (Privacy Commissioner), Ms Ada CHUNG Lai-ling, was interviewed by RTHK News’ “Hong Kong Today” and RTHK Radio 1’s “HK2000” on 1 April to explain the information leaflet titled “Points to Note for Healthcare Providers and Healthcare Professionals” (Information Leaflet) on the use of data in the Electronic Health System (eHealth System) by healthcare professionals recently published by her Office (PCPD).
During the interviews, the Privacy Commissioner pointed out that the PCPD received a total of 16 complaints and 10 enquiries relating to the eHealth System last year, and five complaints and one enquiry in the first two months of this year. The complaint cases can broadly be categorised into two main types: (1) healthcare professionals opening eHealth System accounts for patients without obtaining their consents; and (2) healthcare professionals accessing patients’ medical records without their consents.
She explained that, with the increasingly widespread use of the eHealth System and the expansion of the eHealth System to enable broader sharing of patients’ health data, the PCPD published the Information Leaflet to assist healthcare providers and healthcare professionals in gaining a more comprehensive understanding of, and complying with, the relevant requirements of the Personal Data (Privacy) Ordinance when they handle patients’ personal data in the eHealth System. She also recommended that healthcare providers enhance staff training and formulate clear internal guidelines to strengthen frontline staff’s awareness of protecting patients’ data.
During the interviews, the Privacy Commissioner pointed out that the PCPD received a total of 16 complaints and 10 enquiries relating to the eHealth System last year, and five complaints and one enquiry in the first two months of this year. The complaint cases can broadly be categorised into two main types: (1) healthcare professionals opening eHealth System accounts for patients without obtaining their consents; and (2) healthcare professionals accessing patients’ medical records without their consents.
She explained that, with the increasingly widespread use of the eHealth System and the expansion of the eHealth System to enable broader sharing of patients’ health data, the PCPD published the Information Leaflet to assist healthcare providers and healthcare professionals in gaining a more comprehensive understanding of, and complying with, the relevant requirements of the Personal Data (Privacy) Ordinance when they handle patients’ personal data in the eHealth System. She also recommended that healthcare providers enhance staff training and formulate clear internal guidelines to strengthen frontline staff’s awareness of protecting patients’ data.
The Privacy Commissioner, Ms Ada CHUNG Lai-ling, was interviewed by RTHK Radio 1’s “HK2000”.