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What's New - Reaching Out to the Community － Privacy Commissioner Interviewed by Media to Report on Her Office’s Work in 2025
Date: 12 February 2026
Reaching Out to the Community － Privacy Commissioner Interviewed by Media to Report on Her Office’s Work in 2025
The Privacy Commissioner for Personal Data (Privacy Commissioner), Ms Ada CHUNG Lai-ling, was interviewed by Metro Finance’s “Finance Boulevard” and Hong Kong Economic Journal on 9 and 11 February respectively to outline her Office (PCPD)’s work in 2025.
During the interviews, the Privacy Commissioner pointed out that the number of complaints received by the PCPD last year increased by 23% year‑on‑year, reflecting the public’s heightened awareness of privacy protection. Among these, complaints related to the property management sector recorded a 50% surge, including cases where security personnel disclosed residents’ personal data to third parties without consent. The PCPD has already organised workshops for the property management sector to help compliance by the sector.
As the use of artificial intelligence (AI) becomes increasingly prevalent, the Privacy Commissioner observed that many organisations are increasingly adopting AI, such as deploying AI chatbots to respond to customer enquiries or using AI for data analysis. She reminded organisations that if they use public AI systems to process customers’ personal data, such data may be used to train the AI models. Therefore, organisations must assess the necessity and risks of using AI systems to process personal data. Last year, the PCPD published the “Checklist on Guidelines for the Use of Generative AI by Employees” to help organisations use AI safely.
She also reminded members of the public that personal data is valuable. As organisations often store personal data in information systems, it is necessary to strengthen data security, such as by formulating relevant data security policies and providing training to staff, etc.
Click here to listen to the interview by Metro Finance’s “Finance Boulevard” (10:33-28:33) (Chinese only).
During the interviews, the Privacy Commissioner pointed out that the number of complaints received by the PCPD last year increased by 23% year‑on‑year, reflecting the public’s heightened awareness of privacy protection. Among these, complaints related to the property management sector recorded a 50% surge, including cases where security personnel disclosed residents’ personal data to third parties without consent. The PCPD has already organised workshops for the property management sector to help compliance by the sector.
As the use of artificial intelligence (AI) becomes increasingly prevalent, the Privacy Commissioner observed that many organisations are increasingly adopting AI, such as deploying AI chatbots to respond to customer enquiries or using AI for data analysis. She reminded organisations that if they use public AI systems to process customers’ personal data, such data may be used to train the AI models. Therefore, organisations must assess the necessity and risks of using AI systems to process personal data. Last year, the PCPD published the “Checklist on Guidelines for the Use of Generative AI by Employees” to help organisations use AI safely.
She also reminded members of the public that personal data is valuable. As organisations often store personal data in information systems, it is necessary to strengthen data security, such as by formulating relevant data security policies and providing training to staff, etc.
Click here to listen to the interview by Metro Finance’s “Finance Boulevard” (10:33-28:33) (Chinese only).
The Privacy Commissioner, Ms Ada CHUNG Lai-ling (middle), was interviewed by Metro Finance’s “Finance Boulevard”, and took a photo with the hosts Ms Grace LAM Kit-ying (left) and Mr Raymond HO Man-kit (right).