Date: 2 November 2018
Two PCPD Staff Members Receive Individual Awards in The Ombudsman’s Awards 2018
Two staff members of the office of the Privacy Commissioner for Personal Data, Hong Kong (PCPD) today received Individual Awards for Officers of Public Organisations in The Ombudsman’s Awards (Awards) 2018 for their professional and positive attitude in handling enquiries and complaints. This is the second consecutive year when the PCPD staff members have received the Awards.
The two PCPD awardees are Senior Personal Data Officer of the Complaints Section, Mr Vincent NG Sing-yu, and Acting Personal Data Officer of the Enquiries Section, Ms Ayee MAN Oi-yee.
Having served in the PCPD for more than ten years, Mr Ng has substantial experience in handling complaints. He is committed to fostering conciliation in complaint handling, and fairly resolving the disputes between individuals and organisations. He advises parties being complained against to carry out remedial actions where appropriate in the course of conciliation or investigation, with a view to preventing recurrence of similar irregularities in future. He shows no reservation in sharing his experience with teammates, facilitating the professional development of the team.
Ms Man has been responsible for handling complaints and enquiries for years. In recent years, she has been focusing on supervision of the enquiry team to answer public enquiries in a professional and timely manner. Ms Man excels in responding to enquiries arising from outbreak of incidents. When faced with the demands of various stakeholders, she can demonstrate her patience and empathy to address their needs and concerns, endeavouring to provide solutions to help protect the privacy rights on personal data of the enquirers. Ms Man’s performance has consistently earned appreciations by members of the public.
The Privacy Commissioner for Personal Data, Hong Kong, Mr Stephen Kai-yi WONG attended today’s award presentation ceremony and congratulated the awarded staff members, “I am glad that another two of our staff members have received the Awards this year in recognition of their professionalism in handling enquiries and complaints, and their commitment to providing quality service to the public.”
“With the rising awareness of protecting personal data privacy among members of the public, the public has higher expectation of my office’s work in handling enquiries and complaints. In the event of outbreak of incidents, my colleagues in these two areas of work play particularly important roles. In 2017, the PCPD received over 19,000 enquiries and complaints. As an independent statutory body, the PCPD would strive to respond to public enquiries and resolve complaints in a fair, just and professional manner and ultimately, to nurture ‘Protect, Respect Personal Data’ culture in the community,” Mr Wong said.
The Ombudsman’s Awards Scheme was introduced in 1997. In 1999, the Scheme was extended to honour individual public officers’ efforts in handling public enquiries and complaints.
Photo: Privacy Commissioner Mr Stephen Kai-yi WONG (first right) and The Ombudsman Ms Connie Yin-hing LAU (second right) pictured with the award-winning PCPD staff members: Senior Personal Data Officer of the Complaints Section Mr Vincent NG Sing-yu (first left) and Acting Personal Data Officer of the Enquiries Section Ms Ayee MAN Oi-yee (second left).