PCPD - 2002-2003 Annual Report

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2002-2003 Annual Report_7

Operations

Enquiry and Complaint Caseload

On average, some 60 enquiry cases were received per working day in 2002-03. (Figure 1)

[Image of (Figure 1)]

Approximately 68% of enquiry cases were queries related to privacy rights specific to an individual's own situation. (Figure 2)

[Image of (Figure 2)]

Approximately 90% of enquiry cases were calls made to the PCPD enquiry hotline (telephone number 2827 2827). (Figure 3)

[Image of (Figure 3)]

Compared with the previous year, there was a slight increase of 2% in complaint caseload in 2002-03. (Figure 4)

[Image of (Figure 4)]

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