Message from Hotline Duty Officer

At the forefront of the PCPD, I witness the growing concern of the public and private organizations for privacy, as well as the rising awareness of data protection in the community.

I answer hundreds of enquiry calls every week. I feel satisfied whenever my answers meet callers' needs.

An enquirer had called and informed me that he intended to set up a website to collect and handle members’ personal information. He knew very little about the Personal Data (Privacy) Ordinance and was worrying about contravening the Ordinance. In response to his concerns, I explained to him the relevant data protection principles and took him to visit the sophisticated website of the PCPD. My reply immediately relieved the anxious enquirer. Before hanging up the phone, he expressed his thanks to me again and again.

This job not only makes me understand the Ordinance better, but also makes me a good listener and a good communicator. I will continue to do my very best to serve the public with courtesy by providing them with quality and efficient service.

Carol Chan
Assistant Personal Data Officer