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Annual Report
 
Compliance Actions

Enquiries Received 2007-2008

A total of 12,557 enquiry cases were handled in 2007-2008 (a 13% decrease compared with the previous year). On average, 49 enquiry cases were handled each working day.
1
Annual Complaint Caseload
Annual Complaint Caseload
 
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2
Nature of Enquiry Cases
15% Code of Practice on Human Resource Management
4% Workplace Surveillance
1% Biometrics
2% Code of Practice on Consumer Credit Data
4% Direct Marketing
4% Code of Practice on the Identity Card Number and other Personal Identifiers
8% Data Access Request
3% Debt Collection
2% Internet Related
57% Others
 
3
Means by Which Enquiries Were Made
Means by Which Enquiries Were Made
The majority of the enquiry cases (about 90%) were made via the PCPD hotline at 2827 2827.
 

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